Shipping:
At Adornica Fashion, we strive to provide you with a seamless shopping experience, from order placement to product delivery. Here are the details of our shipping process:
Order Processing:
We process orders within 2 business days from the date of order placement. Please note that orders placed on weekends or holidays will be processed on the next business day.
Delivery Time:
Our standard delivery timeframe is 3 to 7 business days from the date of order processing. Please be aware that delivery times may vary depending on your location and any unforeseen circumstances that might affect delivery services.
Tracking:
Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Return and Replacement Policy:
Returns and Refunds:
We do not accept returns of products, and we do not offer refunds or exchanges once a product has been delivered to you.
Replacement of Damaged Products:
We understand that accidents can happen during shipping. If you receive a product that is broken or damaged, we offer a replacement under the following conditions:
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Proof of Damage: To initiate the replacement process, you must provide us with a video of the unboxing of the delivered product. The video should clearly show the product in its damaged state and the packaging it was received in. The video must be uncut and show the entire unboxing process.
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Contact Us: Please contact our Customer Support team within 24 hours of receiving the damaged product. Send the video of the unboxing process along with your order number and a description of the damage to initiate the replacement process.
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Replacement Availability: If we have the damaged product in stock, we will arrange for a replacement to be shipped to you as soon as possible. If the damaged product is out of stock, we will provide you with a refund for the cost of the product.
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Refund in Case of Unavailability: In the rare event that we are unable to provide a replacement due to stock limitations, we will issue a refund for the cost of the damaged product.
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Important Notes:
- It is essential to keep the packaging and all components of the damaged product until the replacement process is complete.
- The video of the unboxing process is crucial for verifying the damage and ensuring a smooth replacement process.
Please review this Shipping and Return Policy carefully before placing an order with Adornica Fashion. By placing an order, you agree to adhere to the terms outlined above.
If you have any questions or concerns about our shipping and return policy, please contact our Customer Support team
Last updated: [10 March 2025]